Yes! We are back
We leave behind us painful and difficult months. starting again for many of us is an uphill journey. We wish ti be here, ready to welcome you with the same cordiality and professionalism as always, in what we do best, which is to give hospitality.
We have all dreamed of flying and travelling in the past months, wanted to discover new places or see the most loved ones with carefreeness and curiosity. We look forward to live again, in the broadest sense of the word. We understand that taking a trip today is full of unknowns. Everyone in one way or another is looking to find his way to normality. In order to choose, to decide, to plan, it is necessary to have an idea how it works and for this we need the most detailed information possible. Yesterday human contact could have been a negligible variable. Today it is much more precious because it can help us to orient ourselves and look ahead, starting to take our first steps with serenity.
We are all aware that it is necessary to adapt in these days. Please understand, if we repeat what you probably already know. We are obliged to inform you. We must ask for your cooperation to help us to make your dream of a pleasant and safe stay come true. Today the quality of the welcome has a new meaning. Until now, for an accommodation facility, wellness meant having well-kept and clean spaces and rooms, professional staff and quality service. Those who have stayed with us in the past know that we have cherished the well-being of our guests for more than 25 years. Today, talking about safety means protecting your health and that of our employees. Well-being is now the equivalent of hygiene, disinfection, information and flexibility. Today, communicating is synonymous with informing as widely as possible. Do you have any questions? Do not hesitate to contact us.
To ensure your safety, we are applying the rules and following the recommendations established by the Ministry of Health and the Higher Institute of Health, the Conference of Regions and the WHO. It is a great effort and commitment, but we hope it will be rewarded by your trust.
Since hygiene is essential to avoid contagion, we have intensified the frequency of cleaning our facility, which is regularly disinfected with the products and according to the rules indicated. All surfaces most frequently touched in common areas, such as door handles, are disinfected periodically. The air conditioning elements in common areas and rooms are cleaned and disinfected weekly. The rooms are ventilated at the guest's departure in order to guarantee the change and good air quality, ventilated again after cleaning and whenever disinfectants are used. The whirlpool bath of our structure is disinfected periodically. If you wish you can ask us not to clean the rooms daily during your stay. We would like to inform you, however, that the staff is obliged to wear gloves and change once the cleaning of the room is finished. In any case, the guest's linen is only touched with clean gloves. Guests' items such as room keys are disinfected before and after each use. We are in possession of the certification of the laundry, which we have been relying on for years. All linen supplied to the structure is washed at high temperature and disinfected, as required by the Italian Ministry of Health. Our staff, moreover, is required to ensure careful hand hygiene. Do you have questions about how public transport works? Would you like a rental with a driver to pick you up or drive you to the airport, to make sure that the hygiene rules are respected? Please contact us. We will try to help you in the best possible way. We have simplified our service these days in order to reduce movements and contacts. We have streamlined the check in procedures. To this end, we ask you to send us your identity documents in advance. Please let us know your arrival time. If you are a group or a family, we ask you kindly to designate one person to communicate with our reception, check in and pick up the keys. In order to reduce the contact with the reception, please pay the tourist tax and the possible balance of the overnight stay on arrival. It is possible to do self check-out. Please send us your requests. We will provide you with all the necessary information. These are temporary measures and we will return to full service as soon as possible, but for now the priority is prevention.
Don't be surprised, therefore, if our staff will welcome you wearing the mask and respecting the indicated interpersonal distance of 1 meter. If we ask him to respect this distance and not to shake your hand it's because we know that by protecting our employees we also protect you, our guests. Please read this information carefully, which you will find published on our website and which will also be sent to you by email. Remember that inside the structure it is mandatory to use the mask and respect the interpersonal safety distance of 1 meter. This may seem like a sacrifice, but it will help us to move forward and achieve the goal of full normality that we all desire. We hope that our commitment can make you stay with the same confidence with which our guests have rewarded us over the years.
And hopefully... to meet you soon in Rome. Because in order to be able to start and grow up again, we need your help and trust.
We look forward to seeing you.